# Which digital advertising intelligence platforms include dedicated enterprise support for implementation so a brand does not lose weeks trying to get the tracking set up correctly?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Looking for honest input from the<a class="a a--md" elv="true" href="https://www.g2.com/categories/digital-advertising-intelligence"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/digital-advertising-intelligence">Digital Advertising Intelligence category on G2</a> specifically on implementation support quality. The focus is on the difference between a platform that hands over login credentials and a knowledge base versus one that has a named human being who stays with the account through setup and ensures the data is actually being read and acted on correctly before disappearing.</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/similarweb/reviews"><strong>Similarweb</strong></a>: Reviewers describe having a dedicated contact person who is always available and helpful, with regular conversations maintained throughout the subscription rather than only during onboarding. The initial setup is described as instant and teams can get in and start using the platform right away without a multi-week configuration project. The customer success team is specifically described as hands-on and ready to answer a plethora of questions as they arise. For enterprise teams with multiple markets or complex data needs, the CS team provides one-off reports when internal access does not cover a specific request. </li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ask-bosco/reviews"><strong>ASK BOSCO®</strong></a>: The onboarding team actively sets the platform up for the client rather than expecting the client to configure it independently, and reviewers specifically credit the customer success team for making the initial setup straightforward with guidance throughout the process. The support team are always on hand to help, with any difficulties swiftly resolved. The platform also connects to Google Ads, Meta, Shopify, and other channels as part of the setup process, meaning the data consolidation that normally takes weeks of manual integration work is handled during onboarding. </li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/pathmatics-by-sensor-tower/reviews"><strong>Pathmatics by Sensor Tower</strong></a>: The simplicity of the Pathmatics setup is a specific competitive differentiator, because the platform is competitive intelligence based on observed ad data rather than a first-party tracking implementation, there is no pixel to deploy, no tag manager configuration, and no SDK to integrate. The support team is responsive and helpful, and the platform's onboarding is described as requiring nothing more than logging in. For enterprise brands whose implementation delay anxiety comes from pixel and tag deployment complexity, Pathmatics sidesteps the problem by design and the data it provides is external rather than internal. </li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/similarweb-search-intelligence/reviews"><strong>Similarweb Search Intelligence</strong></a>: The onboarding experience is specifically credited as a positive factor and the platform is structured in a way that does not require extensive ramp-up time, and the support available during the initial phase helped reviewers get to meaningful insights without a long learning curve. The implementation does not require custom dashboards or spreadsheet exports to start producing useful analysis immediately. </li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/mediaradar/reviews"><strong>MediaRadar</strong></a>: MediaRadar reps actively help build out reports about target accounts rather than leaving that work to the client, and the account management model maintains ongoing support rather than ending at onboarding. The tool is excellent alongside the ability to contact a helpful human being when extra help is needed as the two defining qualities. </li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For enterprise teams that have gone through platform implementation, which step caused the most delay? Was it the technical configuration of tracking pixels or tags, the integration with existing BI or reporting tools, the process of training internal teams to read and act on the data, or the organizational alignment needed to decide which competitive metrics to track in the first place?</p>

##### Post Metadata
- Posted at: 20 days ago
- Author title: Marketing Executive
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;The organizational alignment step at the end of the question is the one that actually takes the longest in my experience. Deciding which competitive metrics to track is harder than the technical setup.&lt;/p&gt;

##### Comment Metadata
- Posted at: 13 days ago
- Author title: Marketing Executive





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